ContactContact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Craft handles personal data in connection with its website and bicycle repair workshop services in Hong Kong.

Terms of Service Contact
Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Contact Information

Privacy email
[email protected]
Privacy phone
+852 5108 6747
Postal address
83, Tuen Mun Heung Sze Wui Road, Tuen Mun Town Centre, Tuen Mun Town Centre, Hong Kong
Privacy contact
[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate circumstances. Some requests may be declined where we must keep information for legal, security, or operational reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.

To make a privacy request, provide enough information for us to identify the relevant record and confirm your identity where needed. We may ask for additional details before responding. If a request is not granted in full, we will explain the reason where required by law.

Requests are reviewed before action is taken to protect the confidentiality of records.

We retain personal data for the period needed to provide services, manage enquiries, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we will delete it, anonymise it, or otherwise handle it in a secure manner appropriate to the record type.

Records are kept only for as long as needed for service, accounting, or legal purposes.

We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted or otherwise made available. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it.

This notice may be revised to reflect changes in our practices, services, or legal obligations.

How We Use Data

We use personal data to respond to enquiries, schedule and manage appointments, inspect bicycles, prepare quotes, carry out repairs and adjustments, document service work, process payments, communicate about collection and service summaries, maintain business records, operate the website, and meet legal or accounting obligations. We may also use data to confirm component compatibility and to coordinate any additional work that requires approval.

Processing is limited to service delivery, administration, and compliance.

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, and similar operational functions. We may also share limited information with suppliers or repair-related partners when needed to confirm part compatibility, arrange fulfilment, or complete a requested service. These parties are expected to use the information only for the assigned purpose.

Operational sharing is restricted to service providers acting for us.

Legal Disclosure

We may disclose personal data where necessary to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, customers, or others.

Legal disclosures are limited to what is reasonably required.
Data category

Data We Collect

We may collect identification details, contact details, bicycle and service information, appointment records, payment-related records, communications, and technical data such as device and usage information. Where a bicycle is brought in for inspection or repair, we may also record information needed to assess the work requested, confirm compatibility, and document the service outcome.

The categories of data collected depend on how users interact with the workshop and website.
Collection source

How We Collect Data

We collect data directly from you when you make an inquiry, book a service, submit a form, or communicate with us by phone, email, or in person. We also receive information when a bicycle is checked in for inspection, when a quote is approved, when work is completed, and when the website records technical logs or similar operational data.

Information is obtained from users, from service activity, and from basic website operation.
Cookie type

Types of Cookies

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to collect more information than is reasonably needed for these functions.

Cookie use is limited to operational and basic analytical purposes.
User control

Cookie Controls

You can usually block, delete, or restrict cookies through your browser settings. Some site functions may not work properly if certain cookies are disabled. Where a cookie banner or similar control is available, your selection may be used to manage non-essential cookies.

Browser settings and device controls can limit non-essential cookies.